Corpay (Fleetcor)
Benefits of Our Transformation
Building scalable AI models and data ecosystems to enhance customer retention
About Corpay
Corpay is a global leader in fuel cards and fleet management solutions, operating in a highly transactional and competitive B2B marketplace. As digital disruption and shifting customer expectations redefined the industry, Corpay recognised the need to modernise its business model to protect its market position. The company aimed to leverage advanced data analytics and AI-driven insights to better understand its customers, reduce churn, and improve operational efficiency while maintaining the personalised service its clients valued.
Results That
Matter
- 18%
Customer Attrition
Higher
Customer Satisfaction
Reduced
Operational Costs
AI-Ready
Data Infrastructure
The Opportunity
Corpay faced mounting pressure from competitors offering digital-first services and more adaptive pricing models. Customer retention had become a critical challenge, and the company needed to pinpoint the behavioural and operational factors driving attrition. The opportunity lay in using data to understand customers more deeply - identifying patterns, anticipating needs, and designing proactive strategies that could prevent churn before it happened.
Solutions Delivered
Beyond partnered with Corpay to deliver a comprehensive, AI-powered transformation programme focused on retention, efficiency, and scalability.
- Customer Insight and Retention: By applying data analytics to customer behaviour and transaction history, Corpay uncovered key pain points and satisfaction drivers. This intelligence informed targeted retention strategies that addressed issues early.
AI-Driven Predictive Modelling: New predictive models were developed to identify at-risk customers and flag potential churn before it occurred, enabling proactive engagement by the commercial teams.
Operational Efficiency: Beyond helped streamline Corpay’s data infrastructure, improving data quality, accessibility, and flow across systems. This reduced operational costs and allowed for faster, more accurate reporting.
Personalised Customer Experience: Leveraging AI insights, Corpay was able to deliver tailored communications and service improvements aligned with each customer segment’s needs.
Scalable Data Infrastructure: The project included building a robust, future-proof data architecture to support continuous growth, technology integration, and advanced analytics capability.
Results & Impact
The transformation delivered immediate and measurable results. Corpay reduced its customer attrition rate by 18%, while improving satisfaction and loyalty through more relevant, proactive engagement. The streamlined data infrastructure cut operating costs and strengthened Corpay’s ability to manage churn risk dynamically. These advances reinforced the company’s market leadership and laid the foundation for continued growth in an increasingly data-driven industry.
Lesson Learned
Corpay’s experience underscores the value of predictive analytics and data infrastructure in driving customer retention and business performance. By combining proactive churn modelling with personalisation, the company demonstrated how advanced analytics can turn insight into tangible commercial outcomes. Continuous improvement - refining models, monitoring outcomes, and adapting strategies - proved essential to maintaining momentum. Ultimately, Corpay’s journey showed that when data is embedded at the heart of customer management, it becomes both a competitive advantage and a catalyst for innovation.
We work in a high volume transactional market-place, which we have a reasonable footprint in, and what Beyond are really helping us to do is to really cut through the layers and layers of complexity of data and really trying to understand our customers in a way that traditionally we haven't gone to.
Paul Holland, Chief Operating Officer, Corpay
