

Why we are different?
Going Beyond is what we do:
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We use data to constantly learn more about our clients and work to foster trust according to what we know matters to them.
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We record everything we know and learn about them throughout our journey with them to ensure the whole team does the same.
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Show them how well we know them by understanding their needs and circumstances.
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We help to make them better at their jobs.
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We go above and beyond the brief to surprise them more.
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We individualise what we do for them.



It's all about moments that matter:
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How we kick off projects and manage them ongoing.
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Empowering our contacts to 'impress their boss' and get them credit and recognition within their business because of the value we have delivered.
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The prototypes for clients to share and get buy in within their business.
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How we wrap up projects and get feedback and a review / recommendation.
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How we support them, their business and their tools ongoing.
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How we work with them to secure our next win for them and business for us.

How we want our clients to feel:
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They act in ways that show they are building a special relationship with us through recognising and responding to our unique needs.
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They provide proactive, relevant thought leadership tailored to our situation.
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They bring ideas and insights that add value.
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They make us feel important whatever the size of our business.
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We’re made to feel special as individuals and more confident about being successful.
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They prove that they understand me.
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They recognise our history together.
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They make me perform better in my role.
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They surprise me with relevant ‘nuggets’ that are beyond what I expect.
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It’s clear that they understand my needs and circumstances.
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It feels like everything is tailored to me / our business.
